Optimizing User Flows to Improve Your Outcomes
Mapping out user flows and journeys is one of my favorite things to do as a UX designer. Laying out the concepts and goals in a visual way makes a tangible roadmap for how a design and interaction can be efficient and effective. If done correctly, this flow should be invisible to the user but a very real and delightful experience.
In my latest post at TMM, I share some of the basics of user flows.